Refund policy

Return policy
Should your purchase from Julius Boutique not meet your expectations, you may return the product in its original and unused condition, with all labels and tags attached, within 14 days of delivery for a refund or exchange. Shipping costs will not be refunded.

Return or exchange
After we receive your returns correctly in our shop, we will refund the total purchase price of the products within 10 working days via bank transfer. If you choose to receive an exchange product, it will be reshipped if available within 5 working days after we receive your return. Please feel free to contact Julius Boutique with any questions regarding your return, refund or exchange at service@julius-boutique.com or +31 43 325 55 18. If you wish to return the product to Julius Boutique, you are responsible for the return transport.

Return conditions
We inspect all returned products. All goods must be returned in perfect condition along with a copy of your original invoice/delivery note. The product must be returned with the original packaging with no signs of use. Return shipping costs are your responsibility. Items must be returned new, unused and with all labels still attached. Returns that are damaged, dirty or altered may not be accepted and may be returned to the customer.

In brief:

• The product shows visible signs of use
• The product is returned without original packaging and/or product labels
• The product is damaged as a result of return transport

If present, straps and any branded packaging such as authenticity cards, dust bags and leather labels should be attached to your return shipment.

Specific return conditions for shoes
All shoes should be fitted on a carpet-covered surface until you are sure to keep them. Shoes should be returned undamaged and in their original, undamaged shoe box, as this is considered part of the product. Shoes returned without a box, in a damaged box or with marked soles may not be accepted and may be returned to the customer. 

Defective goods
Goods are classified as defective if they are received damaged or if a manufacturing defect occurs within six months of purchase. Please note that items damaged due to wear and tear are not considered defective.

Where possible, we offer to repair defective items. If you wish to exchange your item, please note that we can only replace it for the same product in the same size, subject to availability. You will only receive a full refund if the item cannot be repaired or replaced.

If everything is fine and an item is confirmed by us as a defective good, we will refund your payment (excluding import duties, taxes and other charges). In case of a return, all shipping costs will be charged.

If the original product is defective in any way or does not comply with the order placed, we will gladly refund the purchase price paid, the return shipping costs; any customs duties, import duties and goods taxes (upon proof of payment, i.e. a receipt), plus the original shipping costs. Similarly, no goods will be taken back if they show signs of damage or interference, such as

• Natural wear and tear
• Events beyond our control, e.g. natural disasters
• Signs of improper use
• Interference by the customer or a third person
• Extreme use or extreme influence by the customer

Shipping and other details
No costs will be refunded if the product(s) are lost during return shipping. We therefore advise you to return all items using a shipping company that offers an insured track & trace service.  

Can I return an item for repair?
We work with a workshop where you can return your shoes for repair. Always contact us at service@julius-boutique.com before sending an item to us. If you wish it to be done directly by the maker of the shoes, you may contact the customer service of the relevant company directly. 

Can I order items from your website that are currently out of stock? Julius Boutique does not work with a waiting list; when more sizes become available, they are immediately displayed online and available for purchase. You can always contact us at service@julius-boutique.com to request more information about a product that is not available in your size and for information on ordering times.

Warranty
In case of a material defect in the product, please notify us as soon as possible and then send the product to us. We can then send it to the maker of the product for assessment. All requests must be confirmed in writing by us before being returned.

It is up to you to check the products upon delivery and notify us within 21 days. If you fail to do so, you will lose your rights.

Other claims for damages and indemnification are governed by the provisions of Dutch law and we are only liable for gross negligence and intent. This includes our employees or other personnel. Binding legal conditions (i.e. law of product liability) are not affected.

(Return) Policy for Pre-Order and Made-to-Order Items

• We reserve the right to limit and/or refuse orders.

• Pre-orders and made-to-order items cannot be returned, as these products are made especially for you and are not part of our regular stock program.

• You are responsible for providing accurate sizing information. Our advice is based on the input you provide, any relevant order history (if still applicable), and our knowledge of the products. Based on this, you can decide whether or not to proceed with your order.

• Products are only produced after an order is placed, which means delivery times are indicative and may vary.

• A made-to-order model helps prevent overproduction and contributes to a more sustainable production process.